Business VoIP Options
Choose a practical starting point for your business VoIP setup. If you are not sure which option fits, PRIN ICT will help recommend the right direction.
Compare VoIP starting points
These packages are starting points, not traps. The final recommendation should fit your team size, current phone system and support needs.
Business Essential
For small teams that need reliable calling without complicated setup.
- Best for 1 to 5 users or extensions
- Hosted VoIP starting point
- Good fit for small offices and owner-managed teams
- Simple path to improve business calling
Business Professional
For growing teams that need more structure, better call flow and reliable support.
- Best for 5 to 20 users or extensions
- Hosted PBX features for active teams
- Useful for reception, sales and support workflows
- Designed for businesses that need room to grow
Business Enterprise
For larger teams, multi-site businesses or companies that need a more structured voice solution.
- Best for 20+ users or extensions
- Structured call routing and support planning
- Good fit for multi-site or higher-volume teams
- Built around operational needs, not guesswork
What each package includes
These inclusions are provisional and subject to technical compatibility. The final design is confirmed in your written proposal.
Business Essential — 1 to 5 users
- Cloud-hosted business telephone system
- Individual extensions and voicemail
- Business number setup or porting assistance
- Desktop or mobile softphone setup
- Basic call routing and business-hours configuration
- Remote support and initial user handover
Business Professional — 5 to 20 users
- Everything required for a multi-user business telephone system
- Call groups, queues and advanced routing
- Number porting and multi-number configuration
- Compatible handset, desktop and mobile integration
- Call reporting
- User onboarding and administrator handover
- Connectivity and failover assessment
Business Enterprise — 20+ users or multiple sites
- Multi-site and multi-department architecture
- Advanced queues, routing and reporting
- Centralised extension and number management
- Integration planning for CRM and business systems
- Business-continuity and failover design
- Structured deployment, testing and user rollout
- Managed support and tailored service commitments
Final package design, features and pricing are confirmed in the written proposal after we assess your requirements.
Prefer to talk it through? Message PRIN ICT directly.
Not sure which package fits?
That is normal. The quote form includes an option for businesses that are not sure yet. PRIN ICT can review your needs and recommend a practical setup.
What affects the right VoIP setup?
- Your number of users or extensions
- Your current phone system
- Whether your team works from one office, multiple sites or remotely
- Call handling needs such as reception, sales or support
- Your preferred support and contact method
Ready to compare your options?
Send PRIN ICT your details and we will help confirm the best VoIP starting point for your business.